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Have a question? Explore the most common topics below.
Do you offer free shipping?
Do you offer free shipping?
Yes. We offer Free Tracked Shipping within the United States. Delivery typically takes 5–7 business days.
How long does delivery take?
How long does delivery take?
Orders are processed within 24–48 hours. U.S. delivery usually arrives within 5–7 business days after dispatch.
Do I have to pay taxes or VAT?
Do I have to pay taxes or VAT?
No. All prices are final at checkout. No additional taxes, VAT, or hidden charges for U.S. customers.
Can I track my order?
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking details.
Can I cancel my order?
Can I cancel my order?
Orders may be cancelled within 12 hours of placement. After processing begins, cancellation may not be possible.
Where do you ship?
Where do you ship?
Currently, we ship to the United States, United Kingdom, Germany, and the United Arab Emirates.
How long does processing take?
How long does processing take?
Orders are typically dispatched within 24–48 hours.
Will I be charged customs duties?
Will I be charged customs duties?
For U.S. orders, no additional charges apply. For international orders, local customs policies may vary.
What if my order is delayed?
What if my order is delayed?
Delivery timelines are estimates. Carrier or customs delays may occur, especially during peak seasons.
What is your return policy?
What is your return policy?
We offer a 30-Day Free Return & Exchange policy for eligible items.
Are returns really free?
Are returns really free?
Yes. U.S. customers receive free return shipping on approved returns.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 3 business days after inspection approval.
Are all items eligible?
Are all items eligible?
Items must be unworn, unused, and in original packaging. Customised or final sale items are not eligible.
What materials do you use?
What materials do you use?
We use premium 925 Sterling Silver and 18K Gold Vermeil.
Is your jewellery safe for sensitive skin?
Is your jewellery safe for sensitive skin?
Yes. Our materials are nickel-free and designed for everyday wear.
Will the gold plating fade?
Will the gold plating fade?
Our 18K Gold Vermeil features a thick plating layer for durability. Proper care extends its lifespan.
Do you offer a warranty?
Do you offer a warranty?
Yes. All jewellery is covered by our 1-Year Limited Warranty.
How do I submit a warranty claim?
How do I submit a warranty claim?
Contact our support team with your order number and product details.
What does the warranty cover?
What does the warranty cover?
Manufacturing defects and craftsmanship issues under normal use.